Refund Policy

General Terms

General terms apply to all refund eligible Services. In addition, there may be special term (s) that apply to a specific product and/or service and those are outlined below.

• In no event is the same Service eligible for more than one refund.
• Service (s) must be cancelled before we can issue a refund.
• No refund will be made if your Service (s) are suspended or terminated for cause.
• If purchased Service (s) include free domain name registration as part of a promotion or sale of the Service (s), and you cancel the purchased Service (s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is Less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to RedDNS.
• Unless you request otherwise, refunds will be credited to your RedDNS account balance. Purchases made using RedDNS account funds can only be refunded as account credit. Purchases made by credit card and PayPal may be refundable to the original source of payment. RedDNS is not responsible for any additional charges imposed by your credit card company, PayPal payment processor in the case of refund.
• Any processing fee (s) will be deducted from a refund.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service (s).

Special Terms

Domain Name Registration

• Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service (s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.
• New domain name registrations may be refundable, at the sole discretion of RedDNS, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 5 days (120 hours) after registration. Please note that, in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the applicable registry or registry operating company.
• No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or cancelled by RedDNS, the registry or the third party seller.
• No refunds are available for fees paid for Premium Domain (s).
• No refunds are available for fees paid for any of the following:
  • Additional fees paid for Pre-Orders, Sunrise or Landrush periods or participation in an Early Access Program; or
  • Fees paid for related Service (s).
• In the case of an unsuccessful attempt to transfer a domain name to RedDNS, we will automatically refund any fees paid as an account credit.

Domain Name Renewal

• Unless this Refund Policy specifically provides for a refund, all fees for domain name renewals and related domain name Service (s) are non-refundable, in whole or in part, even if your domain name is suspended, cancelled or transferred prior to the end of your then current registration term.
• A domain name renewal may be refundable, at the sole discretion of RedDNS, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 5 days (120 hours) after registration for the most of TLDs. Please note that, in some cases, cancellation and refund are not available for domain renewals due to restrictions imposed by the applicable registry or registry operating company.

Web Hosting

• Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service (s) are non-refundable, in whole or in part, even if your Web Hosting Service (s) are suspended or terminated prior to the end of your then current contract term.
• Package fees for Shared Hosting, Reseller Hosting and VPS Hosting may be refundable, at the sole discretion of RedDNS, if you, the account holder, cancel within thirty (30) days after purchase. Only first-time Shared Hosting, Reseller Hosting and VPS Hosting accounts are eligible for the 30-day money-back guarantee.
• Renewals of Web Hosting may be refundable, at the sole discretion of RedDNS, if you, the account holder, cancel your hosting within forty-eight (48) hours after the renewal. In other cases a prorated refund may be provided upon consideration.
• No refunds are available for the following:
  • Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;
  • Any fees related to domain name registrations associated with your Web Hosting package;

Email Hosting

• Unless this Refund Policy specifically provides for a refund, all fees for email hosting and related Service (s) are non-refundable, in whole or in part, even if your email hosting Service (s) are suspended or terminated prior to the end of your then current contract term.
• New purchase or renewal of a paid Email service may be refundable, at the sole discretion of RedDNS, if you, the account holder, contact us to cancel the Email subscription for a valid reason and the cancellation is requested within 7 days after the charge.

SSL Certificates

• Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable, in whole or in part.
• If a refund is available, fees for SSL Certificates will be refunded in the form of an account credit.
• In order to qualify for a refund you must do one of the following within ninety (90) days after purchase: that is, you must 1) obtain issuance and thereafter make a written request for a refund within fifteen (15) days of that date; 2) attempt at issuance and be unsuccessful, in which case the refund will be credited to your account automatically; or 3) make no attempt at issuance but make a written refund request to RedDNS.

Premium DNS

• Unless this Refund Policy specifically provides for a refund, all fees for Premium DNS and related Service (s) are non-refundable, in whole or in part, even if your Premium DNS Service (s) are suspended, cancelled or transferred prior to the end of your then current contract term.
• Fees for the Services may be refundable, at the sole discretion of RedDNS, if you cancel the Services within five (5) days after purchase.

Non-refundable Services

All other Services are non-refundable, including but not limited to:

• G Suite upgrades and downgrades;
• Transfers or renewals of domain name registrations;
• Fees for recovery or reactivation of domain names;
• Dedicated IP Addresses;
• Any Services purchased or acquired at a reduced fee or on promotion; or
• Any fees paid by you to RedDNS for providing non-service related support.

Refund Requests

If you think you are eligible for a refund, you can submit a helpdesk ticket. You must include the following information in your request:

• Why you are asking for a refund;
• Transaction identifying information (e.g. account username, support pin, transaction number, domain name, date of purchase); and
• Any additional information the Customer Service team asks for in order to process your refund request.

Contacts

If you have questions about our Refund Policy, you can contact RedDNS at {EMAIL}